Personal Data Protection

Here at Fashion Wallpaper we are committed to protecting your personal information. We have set out below further information about how we handle your personal data:

What Personal data we hold:

We only hold any personal data required in order to process and fulfil the customers order. When an order is placed either online or over the phone, the information we obtain is:

- Name

- Billing and delivery address

- Phone number

- Email address

(Card details go through our secure payment partner Sage Pay who take the information through their secure servers and encrypt all data)

When do we take this data:

We take your data when you place an order with us and also if you sign up to be a registered customer

Why we hold this information:

We only keep this information as it is required in order to process and fulfil the customers order. Any phone calls or emails sent to the customer will be in relation to their order with us. We will send a confirmation email and a despatch email to communicate the progress of the order. When a customer orders a sample from our website, we will follow this up with an email after around 7 days to ensure the samples have arrived and if the customer would like to process the full order.

How is the data held:

It is held within our website database which is hosted on our secure Server provider and access to our admin system is fully password protected with just the staff members responsible for the orders having access.

What we do with the data and who see's it:

We only share your information with our courier companies in order for them to deliver the your order and provide you with progress updates. Your data is not passed on to any other 3rd parties.

How long do we keep your data:

We keep it securely on our database indefinitely. This just helps us if a customer places another order and wants the same or related products to a past order, we can see it and process the order more efficiently. All we keep it for is to provide better customer service and make additional orders efficient.

Getting in touch/removing any data:

If you would like any of your data removed from our system or have any question about your personal data, please email: info@fashionwallpaper.co.uk or call us and we can go through any queries you have

Marketing/newsletters:

We do not currently send any promotional emails out, If we do in the future we will clearly ask you you to opt in to receive these.

LAWFUL BASIS

These are the 2 lawful ways why we hold your data:

Legitimate Interest - means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.

Performance of Contract - means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

General website Security is of paramount importance at Fashion Wallpaper and we strive to provide an efficient and secure site for purchasing.

We provide secure socket layer software (SSL), Which employs a strong 128/256 bit encryption for a secure HTTPS connection.  

This encryption ensures that no personal data can be read as it travels over the Internet.

In order to provide our customers with the best service, we may use the information you provide us for the ongoing analysis of our sales.We will only share your information with certain service providers to assist with our administration, delivery and fulfillment. Any phone call made directly to a customer will be in relation to a specific order placed.

© Fashion Wallpaper 2018.   Site by FishPig.

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